Caroline Austin, BACP

Caroline Austin brings 13 years’ experience working in healthcare to her counselling practice, supporting both young people and adults through a wide range of emotional and mental health difficulties. Her work focuses on common concerns such as anxiety, low mood, stress, and challenges with self-esteem, and she adapts evidence-based methods to suit each person’s circumstances.

Her practice is grounded in Cognitive Behavioural Therapy (CBT), used flexibly and tailored to individual needs so that practical tools and new ways of thinking can be integrated into everyday life. Caroline combines this structured approach with a warm, genuine manner, creating a calm, non-judgemental space where clients can feel heard and understood while exploring difficult thoughts and feelings.

Her therapeutic style is gentle yet appropriately challenging, encouraging insight, resilience, and sustainable change at a pace that feels right for each person. Caroline works ethically and in line with professional guidelines and holds membership of the BACP - the British Association for Counselling and Psychotherapy - the UK professional body for counsellors and psychotherapists.

She offers both short-term support to manage current difficulties and longer-term therapy to deepen self-understanding. Those wishing to learn more or arrange an initial consultation are invited to get in touch to discuss next steps.

CBT and Collaborative Care Delivered Online

Caroline uses Cognitive Behavioral Therapy (CBT) as a core approach. CBT focuses on identifying and changing unhelpful patterns of thinking and behaviour, equipping clients with practical skills to manage anxiety, low mood, panic, and related difficulties.

Alongside structured CBT work, Caroline offers a supportive, collaborative way of working that emphasises empathy and gradual, client-led progress. This approach helps when exploring sensitive topics such as trauma, grief, self-esteem, and attachment issues, balancing compassion with gentle challenge to promote resilience and insight.

Finding the right therapeutic approach is part of the process. Caroline works with each person to identify the methods and pace that best match their needs, goals, and preferences, making decisions together about what will be most helpful.

Online therapy with Caroline is available via video calls, phone sessions, live chat, and text-based messaging, offering flexibility for different schedules and comfort levels. These options make it easier to fit therapy into daily life and to access consistent support from a registered professional without the need to travel.