Carolyn Heap, NCPS

Carolyn Heap is a compassionate counsellor who brings a deep commitment to helping people discover greater peace, strength, and wellbeing in their lives. She has worked with children and families within local authority settings and now focuses on supporting adults who are coping with past trauma, major life changes, and relationship difficulties.

Carolyn is a certified couple counsellor and is undertaking training to become a Relational Life Therapist, an approach designed to support couples facing significant relationship strain and those confronting the possibility of divorce or separation. She also works with issues such as stress, anxiety, self-esteem, communication problems, forgiveness, guilt and shame, isolation, life purpose, and post-traumatic stress.

Committed to improving access to therapy, Carolyn supports initiatives that encourage men to seek help and serves as a counsellor for the LADZ App. She has experience working with couples and families where domestic abuse is a factor and approaches these situations with sensitivity and professional care.

Holding the NCPS credential, Carolyn believes that each person is the expert of their own story and that people already possess strengths that can help them overcome difficulties. She offers support and empowerment to those taking the courageous step toward a more fulfilling and happier life.

Relational and Trauma-Informed Approaches for Online Therapy

Carolyn draws on relational approaches and trauma-informed work to support people and couples through difficult transitions. Relational Life Therapy focuses on the patterns between partners and helps couples improve connection, communication, and decision-making during times of intense strain or when separation is being considered. Trauma-informed techniques aim to help individuals process past distress and build coping skills to reduce the impact of painful memories and symptoms.

Finding the right therapeutic approach is part of the process and Carolyn takes a collaborative stance. She works with clients to identify goals, preferences, and the approaches that feel most helpful, adjusting methods as needs evolve to find the best fit together with the client.

Online therapy offers practical benefits for those with busy schedules or limited local options. Video calls and phone sessions create real-time conversation similar to in-person work, while live chat and text-based messaging provide flexible ways to engage between sessions or for people who prefer written communication. These options increase accessibility and make it easier to maintain continuity of care across life changes.