Charlotte Yau, BACP

Charlotte Yau is a UK-based therapist who supports people navigating identity, cultural transition, and demanding caring roles. She creates a welcoming space for those who feel disconnected from their cultural roots, struggle with belonging, or carry unspoken grief related to family expectations, language, or migration. Many choose her practice to reflect on their journeys, process difficult memories, and rebuild stability and identity in a new setting.

With a warm and compassionate manner, Charlotte helps clients explore anxiety, stress, low mood, relationship and family challenges, trauma, grief, and other complex life changes. She also works with issues such as parenting, intimacy, anger, self-esteem, career concerns, ADHD, and compassion fatigue. Her approach respects each person’s cultural values and personal narrative, so people do not have to explain or defend their identity to be understood.

Charlotte integrates evidence-informed methods including Acceptance and Commitment Therapy, Cognitive Behavioral Therapy, and Client-Centered approaches to tailor sessions to the individual. She is registered with the BACP - the British Association for Counselling and Psychotherapy - a professional body for counsellors and psychotherapists in the UK. Availability is typically Monday, Wednesday, and Thursday, and she offers therapeutic support in English for clients within the United Kingdom.

Therapeutic approaches and online support

Charlotte uses Acceptance and Commitment Therapy (ACT) to help people clarify their values and take meaningful steps forward even when difficult thoughts and feelings arise. ACT can be useful for anxiety, persistent stress, and navigating life transitions by promoting psychological flexibility.

She also draws on Client-Centered Therapy, offering a non-judgmental, empathetic space where the client’s experience is central and self-understanding is encouraged. This approach is helpful for rebuilding a sense of identity, processing grief, and strengthening self-esteem.

Finding the right approach is part of the therapeutic work; Charlotte collaborates with each person to identify which methods best fit their needs, goals, and preferences, and adapts the process over time.

Online therapy options include video calls, phone sessions, live chat, and text-based messaging, which provide greater flexibility for scheduling around work, family, and caring responsibilities. These formats make it easier to access consistent support from a registered professional without needing to travel, and they allow therapy to fit into a client’s daily life in a way that feels practical and sustainable.