Donna Hendricks, BACP, NCPS

Donna Hendricks is a qualified therapist registered with BACP (British Association for Counselling and Psychotherapy) and holding NCPS credentials. She brings 12 years of experience delivering emotional and psychological support across voluntary, private and NHS settings, working with adult clients at different stages of life.

Trained at degree level in Counselling, Donna's core orientation is the person-centred approach, which places the client’s perspective at the centre of the therapeutic work. She also completed a Masters in Cognitive Behavioural Psychotherapy, gaining training in evidence-based methods used for a range of difficulties. Her clinical knowledge includes practical application of treatments for stress, anxiety and depression, as well as trauma and abuse, grief and loss, low self-esteem, social anxiety, obsessive-compulsive difficulties and panic.

Donna approaches therapy from the belief that the client knows best how their experience feels - the focus is on what has happened to the person rather than what is wrong with them. She aims to create a respectful, curious and understanding space where people feel heard and valued. Over time she supports clients to gain clearer perspective, deeper insight and a renewed sense of hope for the future.

Therapeutic Approaches for Online Support

Donna works with approaches that translate well to remote formats, beginning with client-centred therapy which emphasises empathetic listening and following the client’s lead. This approach helps people explore feelings, rebuild self-worth and navigate life changes at a pace that suits them.

Her training in Cognitive Behavioral Therapy (CBT) focuses on identifying and adjusting unhelpful thinking and behaviour patterns. CBT is often used to reduce symptoms of anxiety, depression and panic by developing practical coping strategies and problem-solving skills.

Acceptance and Commitment Therapy (ACT) is also part of her toolkit and encourages people to clarify their values and take meaningful action, while learning to live with difficult thoughts and feelings in ways that reduce struggle.

Finding the right approach is part of the therapeutic process, and Donna collaborates with each person to select or combine methods based on their needs, goals and preferences. Online sessions allow that collaborative work to happen through video calls, phone sessions, live chat or text-based messaging, offering flexibility for different schedules and communication styles and making therapy more accessible for people balancing work, family and other commitments.