Joanne Lilley, BACP

Joanne Lilley is a UK-licensed person-centred therapist with 16 years of professional experience. She works with adults, families, teenagers and couples, offering a supportive space to explore relationship difficulties, work-related stress, anxiety, addiction, phobias, family conflict, trauma and abuse, identity and sexuality questions, motivation and self-esteem concerns, and broader emotional healing and personal development. Her practice also includes life-coaching elements aimed at helping people move forward and reach their potential.

Joanne approaches each person with respect, sensitivity and compassion, tailoring the conversation and any agreed plan of work to suit each individual or family’s specific needs. She makes clear the limits of her role when it comes to medical diagnosis and directs people to consult their GP or general health practitioner if they seek a formal diagnosis. Taking the first step into therapy is recognised as an act of courage, and Joanne encourages people to review her schedule and book a session time that suits them; depending on availability it may be possible to begin work promptly.

Her academic background includes a Psychology BSc (Hons) and a Person Centred Counselling BA (Hons). She is a member of the British Association for Counselling and Psychotherapy - MBACP - which reflects professional membership with that national body.

Client-Centred Approaches for Online Support

Client-Centred Therapy focuses on creating a respectful, non-judgemental atmosphere where the client’s own goals and insights guide the work. The therapist listens with empathy and reflects understanding, helping people build self-awareness, confidence and clarity about relationships, identity, and life-direction. This approach is particularly helpful for issues such as low self-esteem, relationship difficulties, grief, coping with life changes and emotional recovery after trauma.

Joanne treats the choice of therapeutic approach as a collaborative process. She works with clients to identify what feels most helpful and adapts the style and pace to match each person’s needs, goals and preferences. Over time she supports clients to try different ways of working and to evaluate what best supports progress.

Online therapy with a registered professional offers practical flexibility - sessions can take place by video call or phone, and for some concerns live chat or text-based messaging can provide an immediate route to support. These options make it easier to fit therapy into busy lives, to access help from different locations, and to continue work consistently even when schedules or circumstances change.