Susan Pollard, NCPS

Susan Pollard is a registered therapeutic counsellor who holds the NCPS credential, a professional counselling qualification. She has been training and working in the counselling field since 2014 and is committed to providing client-centered support that helps people make informed decisions and move forward in their lives.

Her practice is founded on the belief that clients are the experts on their own experiences, and she approaches therapy as a collaborative partnership. Sessions are offered with empathy and without judgment, using a non-directive style that emphasizes the here and now while recognising that past events can influence present reactions and triggers.

Susan takes a whole-person approach, exploring belief systems and examining self-beliefs to see whether they still serve the client. She considers how the wider world and life circumstances connect to presenting concerns, helping clients understand those links and their impact.

With a focus on empowerment and practical support, Susan aims to accompany people as they take the first brave steps toward change, building coping strategies and clearer pathways forward for issues such as stress, relationships, grief, addiction, trauma, and life transitions.

Therapeutic Approaches and Online Care

Susan Pollard draws on client-centered therapy and mindfulness therapy in her online practice. Client-centered therapy involves creating a respectful, empathetic environment where the client leads the pace and direction of work while the therapist offers support and reflection - this approach is helpful for issues such as self-esteem, relationship concerns, and life transitions. Mindfulness therapy teaches present-moment awareness and gentle acceptance of thoughts and feelings, offering practical tools to manage anxiety, stress, and difficult emotions.

Finding the right approach is part of the therapeutic journey and Susan works collaboratively with clients to identify which methods fit their needs, goals, and preferences. She tailors sessions so techniques and focus evolve as the client gains insight and confidence.

Online therapy through video calls, phone sessions, live chat, or text-based messaging provides flexibility for people with busy schedules, mobility limitations, or geographic constraints. These options make it easier to access registered professionals and therapists from home or other convenient locations, support consistent care, and allow clients to choose the format that feels most comfortable for them.