Andrea Croston, BACP

Andrea Croston practices from a person-centred foundation, believing that a respectful, holistic approach offers a strong base for therapeutic work. She graduated with a Level 4 qualification in counselling and psychotherapy in September 2022, and holds the BACP credential - membership of the British Association for Counselling and Psychotherapy - which reflects professional standards in the field.

Andrea combines formal training with extensive voluntary experience in charity settings, where she supported people through traumatic and difficult times. She prioritises ongoing professional and personal development to remain effective and responsive as a therapist and as a person. Her work is guided by the view that clients are experts in their own lives; the therapist's role is to listen, reflect, and support each person as they explore what matters to them.

Known for a flexible approach to scheduling when needed, Andrea aims to accommodate clients whose availability may be limited. She frames therapy as a collaborative process, offering steady support while adapting methods to fit each client’s goals and circumstances.

Therapeutic approaches Andrea uses and how online therapy supports them

Client-Centred Therapy focuses on listening, empathy, and respect, offering a safe space for people to explore feelings and values at their own pace; it helps with self-esteem, relationship concerns, grief, and life transitions by emphasising the client’s own experience. Acceptance and Commitment Therapy (ACT) helps people clarify what matters to them and develop psychological flexibility - learning to accept difficult thoughts and feelings while committing to values-based actions, which can be useful for anxiety, depression, and coping with change. Attachment-Based Therapy examines patterns formed in early relationships and how those patterns affect current connections, useful for relationship difficulties, intimacy issues, and long-standing relational wounds.

Finding the right approach is part of the therapeutic process. Andrea collaborates with each client to identify which methods fit their needs, goals, and preferences, adapting techniques over time rather than assuming a single model will suit everyone. This collaborative stance helps clients feel involved and heard throughout their work.

Online therapy offers practical flexibility - sessions by video call or phone, along with live chat or text-based messaging, make it easier to fit therapy into busy schedules or to continue work from different locations. For many people, these options increase accessibility and help maintain continuity of care with registered professionals and therapists who can support ongoing progress.