Hayley Matthews, BACP, NCPS

Hayley Matthews is a qualified therapeutic counsellor based in the United Kingdom with five years of experience working in mental health services. She has supported people through both short-term and longer-term therapy, helping with a wide range of concerns such as depression, anxiety, social anxiety, post traumatic stress, relationship difficulties, loss and bereavement, addiction, low self-esteem, work-related stress, and loneliness.

Hayley approaches therapy from a person-centered and relational perspective, aiming to understand each client as an individual and to explore how life experiences shape current reactions. She combines genuineness, warmth, respect, and non-judgemental listening to help clients make sense of their thoughts and feelings and to find practical ways forward. Her work draws on techniques from cognitive behavioral therapy and solution-focused brief therapy alongside creative methods such as metaphor, journaling, and creative writing when appropriate.

She offers sessions by video and telephone and tailors her approach to meet each person’s needs and preferences. Hayley is a registered member of the BACP - a UK professional body for counsellors and psychotherapists - and holds the NCPS credential as an additional professional qualification. Her practice is clinically supervised and fully insured, and she aims to empower clients to improve wellbeing and navigate life changes.

Approaches, collaboration, and online support

Hayley works from several evidence-informed approaches to meet different needs. Client-centered therapy focuses on providing an empathetic, non-judgemental relationship where the client’s own goals and values guide the work - this is helpful for people seeking greater self-understanding, confidence, and emotional processing. Attachment-based therapy explores early relationship patterns and how they influence current connections and emotional responses - it can be useful for those struggling with intimacy, abandonment, and attachment issues. Cognitive behavioral therapy (CBT) offers practical techniques to identify and change unhelpful thinking and behavior patterns and is often used for anxiety, depression, and stress-related problems.

Finding the best approach is part of the therapeutic process. Hayley works collaboratively with each person to clarify goals, try different methods, and adapt the way of working to fit individual needs, preferences, and life circumstances.

Online therapy with Hayley is offered through video calls, phone sessions, live chat, or text-based messaging, providing flexibility for people with busy schedules, mobility limits, or those who prefer remote access. These options make it easier to maintain continuity of care, fit therapy into everyday life, and access support from registered professionals wherever the client is located within the United Kingdom.